Privacy Policy Summary

Silent Stories Ltd, Company number SC828668. At Silent Stories, we are committed to protecting your privacy and take the responsibility regarding the security of our clents infromation very seriously. Please read the following for further details on our privacy policy. If you have any questions regarding our service, please do not hesitate to contact us on hello@silentstories.co.uk.

Silent Stories Ltd is committed to protecting your privacy and handling personal information safely, sensitively, and in accordance with UK GDPR and the Data Protection Act 2018.

As part of providing therapeutic services, we may collect and store personal information relating to parents/carers and children.

What Information Do We Collect?

We may collect:

Parent/carer contact details
Child’s name and date of birth
Information shared through referrals, enquiries or sessions
Relevant emotional, behavioural or wellbeing information
Appointment and attendance records
Information provided by professionals where consent has been given

We may also collect limited website information such as IP address or browser type.

Why Do We Collect This Information?

We collect information in order to:

Respond to enquiries and referrals
Assess suitability for therapy
Arrange and manage appointments
Provide therapeutic support
Maintain clinical and administrative records
Meet safeguarding and professional responsibilities
Improve our services and website functionality

We only collect information necessary for these purposes.

Consent & Confidentiality

For children under 16, consent must be provided by a parent or person with parental responsibility.

Information shared within therapy is treated confidentially. However, confidentiality may need to be broken where:

There are safeguarding concerns
There is risk of harm to a child or another person
Disclosure is required by law or professional obligation

Where possible, this would be discussed with you first.

Sharing Information

Silent Stories Ltd does not sell or share personal information for marketing purposes.

Information will only be shared:

With your consent
Where required for safeguarding or legal reasons
For professional supervision or insurance purposes where appropriate

Any information used for supervision or training will be anonymised or pseudonymised wherever possible.

Website, Email & Communication

If you contact us through our website, email, text message, phone or social media, we may retain the information provided in order to respond to your enquiry and maintain continuity of service.

Please be aware that email, text messaging and social media are not always fully secure methods of communication.

Data Security & Retention

We take appropriate steps to keep information secure, including secure storage systems and restricted access to records.

Therapeutic records relating to children are typically retained for:

7 years after therapy ends, or
Until the child reaches age 21 (whichever is longer)

Your Rights

You have the right to:

Request access to personal information
Ask for inaccurate information to be corrected
Request restriction or deletion of information where appropriate
Withdraw consent where consent is the legal basis for processing

You also have the right to raise concerns with the Information Commissioner’s Office (ICO):https://ico.org.uk/concerns/

Consent & Acknowledgement

I confirm that:

I have read and understood this Privacy Policy Summary.
I understand how my personal information and my child’s information may be collected, used, stored and protected by Silent Stories Ltd.
I understand the limits of confidentiality and safeguarding responsibilities.
I understand that I can access to the full Privacy Policy at any time at https://www.silentstories.co.uk/privacypolicy

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